Privacy Policy

Last Updated: July 31, 2025

Thank you for using Acaid, an on-demand platform that enables users to purchase air-conditioning repair products and schedule air-conditioning installation, repair, maintenance, and inspection services. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how GOTCHA COVERED HEATING AND AIR, INC. ("Company", "we", "us", or "our") collects, uses, shares, and safeguards your information when you use the Acaid mobile application (the "App").

1. Information We Collect

a. Personal Information

We may collect the following personal information when you register for or use the App:

• Full name or username
• Email address
• Phone number
• Service or billing address

b. Payment Information

All payments for products and services are processed securely through third-party payment processors integrated into the App. We do not store or process full credit or debit card numbers on our servers.

c. Usage and Device Information

To improve functionality, performance, and security, we may automatically collect:

• App usage data (such as features used and interactions)
• Device information (device type, operating system, app version)
• Log data and diagnostic information

2. How We Use Your Information

We use collected information to:

• Create, maintain, and manage user accounts
• Process purchases and service bookings
• Assign and coordinate independent service professionals
• Communicate service updates, confirmations, and support responses
• Improve App performance, functionality, and user experience
• Detect, prevent, and address technical or security issues
• Comply with legal, regulatory, and contractual obligations

3. How We Share Information

We do not sell your personal information.

We may share limited information only as necessary with:

• Service professionals to fulfill booked services
• Service providers that support App operations (hosting, analytics, notifications)
• Payment processors to complete transactions
• Legal or regulatory authorities when required by law or to protect rights and safety

All third parties are required to use appropriate safeguards and process data only for authorized purposes.

4. Data Retention

We retain personal information only for as long as necessary to:

• Provide and support App services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

When your account is deleted, your personal data will be permanently removed or anonymized, unless retention is required by applicable law.

5. Account Deletion and Data Removal

i)You may request deletion of your account at any time by submitting a request through our Contact Support form and selecting “Delete My Account.”

ii)You may delete your account at any time within the app by navigating to Settings and choosing the “Delete Account” option.

Following verification, your account and associated personal data will be permanently deleted in accordance with applicable laws and this Privacy Policy.

6. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or loss. However, no system can be guaranteed to be 100% secure.

7. Children’s Privacy

The App is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

8. Third-Party Services and Links

The App may include links to or integrations with third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices or content.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the information below.

California Residents: California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, or correct personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the App, and material changes may be communicated via in-app notice or email.

Continued use of the App after an update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

https://www.gotchacoveredhvac.pro/contact